United Breaks Guitars - Sons of Maxwell
I've heard too many stories -- and been witness to these situations -- when airlines break guitars. It's a shame that we can't travel without fear of this happening. The airlines say, "You should buy a seat for the guitar." That's bull. I shouldn't have to pay an additional $150 to $500 to have a guitar sit in a seat next to me. I should be able to trust that they handle luggage as personal property to be respected and cared for.
Great job by the Sons of Maxwell for telling this story. It will certainly reverberate through the customer circles long after United could ever come up with a good excuse as to why this happened.
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